The introduction of Agile development has made an interesting change in the way users are trained. No longer are you training users once every couple of months, it’s now every couple of weeks! I’ve found in a couple of companies recently that due to this training lags a bit behind the new functionality and users are getting training overloaded.
The output of the Agile Scrum development cycle (called a sprint) is usually updated documentation and training, and of course some companies also create video training. I’ve found that this usually comprises of un-targeted regular, sometimes weekly emails communication to users with more training to do. This regular training communication sometimes means that users start to disengage with the training for whole host of reasons and just don’t do it. Read more