General

If Salesforce University & Trailhead had a baby, this would be it

Join the conversation on LinkedIn

David Giller from Brainiate. Online or In Person?

David Giller from Brainiate. Online or In Person?

When David Giller from Brainate asked “Salesforce Training… Online or In Person?” on LinkedIn I couldn’t stop myself from replying.

 

I very much believe training is just one part of being at brilliant at your job: Read more

News

There be treasure hiding in Trailhead!

Trailhead has released some rather nautical Trailheads so that you can navigate the differentiators that drive Salesforce’s success: our core values, innovative technology, and vibrant ecosystem.

trailhead_module_advantage_salesforce_success_model

Salesforce Success Model

Learn who Salesforce is and our vision for driving customer success.

Go to Module Read more

News

Salesforce Trailhead continues to get bigger

With the launch of the new Salesforce Experience UI, Salesforce Trailhead now has increased to over 40 modules! I find it interesting that in the release of the Salesforce UI Trailhead formed an important role in getting the word out on the new UI something I hope will continue! (Maybe a replacement for the release exams??).

One of the most interesting for me was the Event Monitoring module. The new Salesforce event monitoring seemed to pass me by and I didn’t even know it existed. But this is a great feature for monitoring Salesforce usage especially now that the majority of the left nav hacks have been removed and you therefore can’t use Google Analytics anymore to monitor Salesforce (see here for a left nav workaround). Read more

Administration, Development
Trailhead Tuesday

Its Trailhead Tuesday at the company! Join us!

We’ve launched ‘Trailhead Tuesday’ at work! A way for admin’s and developers to learn Salesforce over lunch get badges, stickers and win prizes! (including Sassy!). If you haven’t heard of it Trailhead is an AMAZING way to learn Salesforce.

So how does it work I hear you say? Well the challenge is to do as many trailhead badges in a month as you can. The winner is the one with the most at the end. To keep it fair we have listed the admin modules & dev modules that individuals can pick from (as some modules are hard and others for different abilities) and record anyone’s modules that they have already done, and then away they go! Then every tuesday lunchtime we get a load of sarnies in the office and get to work on the Salesforce Trailhead modules!

The aim is to up skill staff in a fun way while trying to balance regular day to day workload…

Fingers crossed all goes well and I’ll give an update in a months time!!

 

Cloud Apps, Development
Agile Development Process

Agile user training in Salesforce (Permission Sets, Google Form & YouTube)

The introduction of Agile development has made an interesting change in the way users are trained. No longer are you training users once every couple of months, it’s now every couple of weeks! I’ve found in a couple of companies recently that due to this training lags a bit behind the new functionality and users are getting training overloaded.

The output of the Agile Scrum development cycle (called a sprint) is usually updated documentation and training, and of course some companies also create video training. I’ve found that this usually comprises of un-targeted regular, sometimes weekly emails communication to users with more training to do. This regular training communication sometimes means that users start to disengage with the training for whole host of reasons and just don’t do it. Read more